Privacy Policy

Parcel (“Parcel,” “we,” “us,” or “our”) is operated by Parcel LLC, a Delaware limited liability company based in Torrance, California. We provide a property management dashboard for independent landlords. This Privacy Policy explains what information we collect through our website and product, how we use it, and the choices you have. It applies to visitors to managewithparcel.com and to landlords who create a Parcel account (together, “you”).

Information We Collect

Information you give us directly. When you sign up for Parcel, we collect your email address and any account details you provide, such as your name and the number of units you manage. When you use the product, you’ll add information about your properties, tenants, leases, and maintenance requests: we refer to this as your “account data.”

Information collected automatically. We use Plausible Analytics, a privacy-focused analytics tool, to understand how visitors use our website. Plausible does not use cookies and does not collect or store any personally identifiable information: it reports aggregate metrics like page views and referral sources, not individual visitor behavior.

Information from third parties. If you choose to use an optional add-on (background checks, legal document templates, or insurance quotes), the relevant partner (see “Third-Party Services” in our Terms of Service) may share limited information back with us, such as confirmation that a check was completed, so we can display it in your dashboard.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Parcel product
• Process rent payments and payouts on your behalf
• Send you service-related communications, such as payment confirmations, maintenance updates, and account notices
• Respond to support requests
• Understand how our website and product are used, in aggregate, so we can improve them
• Detect and prevent fraud, abuse, and security incidents

We do not use your account data (your tenants’ information, lease terms, or payment history) to train machine learning models or for any purpose other than operating Parcel for you.

How We Share Information

We do not sell your personal information or your account data, ever.

We share information only with:

• Service providers who help us operate Parcel, such as our hosting provider, payment processor, and email delivery service, bound by contract to use it only to provide services to us.
• Add-on partners, only when you opt into a specific add-on (for example, a background-check provider only receives the applicant information needed to run that check).
• Legal and safety reasons, if required to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, or safety of Parcel, our users, or the public.
• A successor entity, if Parcel is involved in a merger, acquisition, or sale of assets, we’ll notify you before your information is transferred and becomes subject to a different privacy policy.

Cookies

Our website does not use tracking or advertising cookies. The product, once you’re signed in, uses a small number of strictly necessary cookies to keep you logged in and to protect your account from cross-site request forgery. Nothing more.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we’ll retain your data for 30 days in case you’d like to reactivate, then delete it, except where we’re required to retain records for tax, accounting, or legal purposes, such as payment records tied to completed rent transactions.

Your Rights and Choices

You can access, correct, or export your account data at any time from within the Parcel dashboard. You can request deletion of your account and associated data by emailing privacy@managewithparcel.com. We’ll confirm once it’s complete, subject to the retention exceptions above.

If you’re located in a jurisdiction that grants specific data protection rights (such as the EU/UK GDPR or the California CCPA), those rights apply to you in addition to what’s described here, and you can exercise them the same way: by contacting us at privacy@managewithparcel.com.

Data Security

We use industry-standard safeguards (encryption in transit and at rest, access controls, and regular review of our systems) to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we work to protect your data and will notify you if we become aware of a breach affecting your account.

Children’s Privacy

Parcel is a business tool for landlords and is not directed to, or knowingly used by, anyone under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy as Parcel evolves. If we make a material change, we’ll notify active account holders by email and update this page to reflect the current version. Continued use of Parcel after a change takes effect means you accept the updated policy.

Contact Us

Questions about this policy or your data? Email us at privacy@managewithparcel.com.