Terms of Service

Acceptance of Terms

Parcel (“Parcel,” “we,” “us,” or “our”) is operated by Parcel LLC, a Delaware limited liability company based in Torrance, California. By creating an account, accessing, or using Parcel’s website or product (together, the “Service”), you agree to these Terms of Service (“Terms”). If you’re using Parcel on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms.

Description of the Service

Parcel is a property management dashboard for independent landlords, providing rent collection, lease management, maintenance request tracking, and related tools, along with the optional paid add-ons described below.

Accounts

You must provide accurate information when creating an account and keep it up to date. You’re responsible for safeguarding your login credentials and for all activity that occurs under your account. Let us know immediately at legal@managewithparcel.com if you suspect unauthorized use.

Subscription and Billing

• Your first unit is free for as long as you use Parcel.
• Each additional unit is billed monthly at $10 per unit.
• There is no long-term contract: plans are billed month to month and you may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period; we don’t offer prorated refunds for partial months.
• We don’t take a percentage of the rent you collect. Tenants cover a small payment processing fee on card payments, and ACH bank transfers are free either way, so your subscription price stays flat.
• Optional add-ons (background checks, legal document templates, and insurance quotes) are billed separately, only when you use them, at the rates shown on our Pricing page at the time of purchase.
• We may change our pricing going forward; we’ll give existing customers at least 30 days’ notice before a price change takes effect on their account.

Acceptable Use

You agree not to use Parcel to:

• Violate any applicable law, including fair housing, tenant protection, or data protection law
• Collect, store, or process information about tenants without a lawful basis for doing so
• Interfere with or disrupt the Service, attempt to gain unauthorized access to it, or reverse-engineer any part of it
• Use the Service to send spam, harassing communications, or unsolicited marketing
• Resell or provide the Service to third parties as your own product

We may suspend or terminate accounts that violate this section.

Your Content and Data

You retain ownership of the data you put into Parcel: your property, tenant, lease, and payment records (“Your Data”). You grant us a limited license to host, process, and display Your Data solely to provide the Service to you. If you close your account, you can export Your Data before deletion; see our Privacy Policy for our retention timeline.

You’re responsible for making sure you have the right to collect and store any tenant information you enter into Parcel, and for complying with the law that applies to your rental business, including landlord-tenant and fair housing law in your jurisdiction.

Third-Party Services

Some features rely on third-party providers, for example, a payment processor for rent collection, a background-check provider, and insurance partners for quotes. Your use of those features is also subject to that provider’s own terms, which we’ll present at the point you opt in. Parcel isn’t responsible for the acts or omissions of independent third-party providers, though we vet the partners we integrate with.

Intellectual Property

Parcel and its logos, product design, and underlying software are owned by us and protected by intellectual property law. These Terms don’t grant you any rights to our trademarks or branding beyond what’s needed to use the Service as intended.

Disclaimers

The Service is provided “as is” and “as available.” We work hard to keep Parcel reliable, but we don’t guarantee it will be uninterrupted, error-free, or available at all times, and we disclaim all warranties, express or implied, to the fullest extent the law allows, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. Parcel is a tool to help you manage your rental business; it isn’t a substitute for legal, tax, or financial advice, and we’re not a party to the lease agreements between you and your tenants.

Limitation of Liability

To the fullest extent permitted by law, Parcel and its team won’t be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

Termination

You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or fail to pay applicable fees, after giving you reasonable notice where practical. Sections of these Terms that by their nature should survive termination (including data rights, disclaimers, and limitation of liability) will continue to apply.

Changes to the Service or These Terms

We may update Parcel’s features over time, and we may update these Terms as the product evolves. If we make a material change to the Terms, we’ll notify active account holders by email before it takes effect. Continuing to use Parcel after a change takes effect means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will first be addressed through good-faith informal negotiation; if that doesn’t resolve it, either party may bring the dispute in the state or federal courts located in Los Angeles County, California, and you consent to jurisdiction there, unless otherwise required by applicable law.

Contact Us

Questions about these Terms? Email us at legal@managewithparcel.com.